- Once a complaint is filed, an investigation is conducted by Commerce Department representatives including oral or written questions proposed to the licensee.
- Depending on the severity of the alleged violation, the Commerce Department will often times seek to negotiate a settlement with the licensee on some agreed upon sanction.
- If a licensee and the Commerce Department cannot reach an agreement, the matter will proceed to an administrative hearing. At the administrative hearing, evidence is presented by the Commerce Department and the licensee, and an administrative judge makes the decision as to whether a Commerce Department rule has been violated, and if so, the sanction that will be issued. The sanction can be greater than was proposed by the Commerce Department during negotiation.
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The Minnesota Association of REALTORS® is the largest professional trade association in the sate with more than 17,000 members who are active in all aspects of the real estate industry.